Novo vs Chase: Which Is The Top Pick in 2025?

Novo struggles with customer support issues, including slow response times and ineffective chat bots. On the other hand, Chase faces criticism for its complex fee structure, which can be confusing and costly for small businesses.

Rho offers a more efficient solution by combining AP automation and banking products with advanced software, streamlining financial management for businesses.

Many businesses look to Novo and Chase for their banking needs. However, choosing the right solution can be a complex task.

In this article, we’ll review what each solution offers and how they compare to help you make an informed decision. Additionally, we'll also explore Rho as a third option worth considering.

Novo Overview

Novo offers online business banking solutions tailored for small businesses, self-employed individuals, freelancers, and consultants. Their main value proposition lies in providing flexible and forward-thinking tools designed to help these customer types thrive. Novo focuses on delivering a seamless banking experience without hidden fees, making it a practical choice for various business needs.

Novo Features

Some of the key features of Novo include:

Free Checking Account: No hidden fees, monthly fees, or required minimum balance.
Easy Invoicing: Create and send unlimited, customizable invoices for free.
Intuitive Budgeting: Automate your budgeting and effortlessly set aside funds for taxes, profit, expenses, and more.
Real-Time Insights: Manage your books and stay tax-ready with AI-powered transaction categorization and comprehensive financial reporting.

Novo Pricing

Novo's pricing structure is straightforward, offering a single, no-fee business checking account without subscription tiers or packages.

Free Checking Account: No hidden fees, monthly fees, or required minimum balance.
Easy Invoicing: Create and send unlimited, customizable invoices for free.
Intuitive Budgeting: Automate your budgeting and effortlessly set aside funds for taxes, profit, expenses, and more.

The prices for each tier are not publicly listed.

Drawbacks To Novo

General user reviews of Novo are mixed, with a rating of 3.5 out of 5 stars. Users appreciate the ease of use but frequently complain about customer support and payment delays.

"The interface is clean and easy to navigate, but the customer support is almost non-existent." - Kelly B.
"While the features are great, the delays in payments are frustrating and unacceptable." - Melissa A.

For more details, visit the Novo Reviews 2025 page on G2.

Chase Overview

Chase offers business banking solutions aimed at business owners. Their main value proposition is providing flexible solutions, from banking to payment acceptance and credit cards, to support business growth. They cater to personal, business, and commercial customers, ensuring a broad range of financial services.

Chase Features

Some of the key features of Chase include:

Business Checking: Offers various checking solutions for small, mid-sized, and large businesses to meet their needs.
Payment Solutions: Provides a complete suite of merchant services to accept credit cards securely in-store and online.
Business Credit Cards: Offers business credit cards with rewards and options to earn cash back or reward points.
Business Loans: Provides financing options including SBA loans, commercial financing, and business lines of credit.

Chase Pricing

Chase's pricing structure is not publicly listed, and specific details are unavailable.

Drawbacks To Chase

The overall consensus of Chase from the reviews is highly positive, with an all-time rating of 5/5 based on 6 reviews.

"Chase offers a comprehensive suite of services that cater to all my business needs, from banking to credit cards." - Arthur Sammy Castello
"While the services are excellent, the customer support could be more responsive during peak times." - Myriam Rodríguez

For more details, visit the Chase Customer Reviews (2025) page on Product Hunt.

What to Know Before Picking Novo or Chase

Looking at the reviews as a whole, businesses using Novo often face delays in payment processing and poor customer support. These issues can disrupt financial operations and create frustration, especially when immediate assistance is needed.

On the other hand, while Chase generally receives positive feedback, some users note that customer support can be less responsive during peak times. This can be a drawback for businesses requiring timely resolutions to their banking issues.

Why Rho Is a Better Alternative

At Rho, we understand the frustrations businesses face with payment delays and customer support issues. Our platform is designed to provide seamless financial operations and responsive support, ensuring your business runs smoothly. We offer a comprehensive suite of services that address these common pain points, making us a reliable alternative to Novo and Chase.

Rho Features

Expense Management: Our platform eliminates the need for manual expense reports, streamlining the process and saving valuable time for your finance team.
AP Automation: Pay hundreds of vendors in minutes without any platform fees, addressing the inefficiencies and costs associated with traditional vendor payment processes.
Rho Treasury: Safeguard your idle cash and earn competitive yields, providing a better return on your funds compared to standard business accounts.
Corporate Credit Cards: Enjoy real-time spend monitoring and custom controls, offering greater flexibility and oversight than traditional credit card solutions.
Rho Platinum: Earn up to 2% cashback¹ on banking and card usage, maximizing your financial benefits and reducing overall costs.
Integrations: Seamlessly integrate with your existing accounting, HR, and T&E software, ensuring a smooth and efficient workflow across all your financial operations.
Dedicated Support: Benefit from our 24/7 customer support and private banking services, ensuring you receive timely assistance whenever you need it.

Rho Pricing

We offer a straightforward and transparent pricing structure that sets us apart from Novo and Chase. Our focus is on providing essential financial services without the burden of hidden fees or complex pricing tiers.

Here’s a breakdown of our pricing:

$0 Same-Day ACH fees: No charge for same-day ACH transactions.
$0 Wire fees: No charge for wire transfers, with some exceptions for international wires.
$0 Monthly plans: No monthly subscription fees for accessing our services.
$0 Support fees: Free live support from day one without any additional charges.
$0 Subscription fees: No subscription fees for using our platform.
$0 Checking account minimum fees: No minimum balance fees for checking accounts.
$0 Connected, in-platform capabilities: Free access to AP, Expense, and Accounting Automation features.
$0 Per-user fees: No charges per user for accessing the platform.
1% Foreign currency transfer: A 1% fee on foreign currency transfers.

You can find all the details about our pricing here.

Why Users Love Rho

We’re proud of what we do, but we think our customers say it best. Take a look at why they prefer Rho over other options.

"Rho is everything a corporate card program should be - And it's free to the users and employers!" - Tyler M., Chief Financial Officer, Small-Business
"From day one, using Rho has been simple and straightforward." - Kevin K., Director of Marketing and Analytics, Mid-Market
"Modern, flexible, tech-centric user experience on traditional credit card services." - Pete S., Mid-Market

Want a firsthand look at Rho? You can request a free demo here.

Which Platform Is Right for Your Business?

Each platform—Novo, Chase, and Rho—has its strengths. Novo offers a no-fee, user-friendly experience ideal for small businesses and freelancers. Chase provides a comprehensive suite of services, including credit cards and loans, catering to businesses of all sizes.

This is where Rho comes in. We offer seamless financial operations with no hidden fees, 24/7 dedicated support, and advanced features like AP automation and real-time spend monitoring. Our transparent pricing and robust integrations make us a superior choice for businesses seeking efficiency and reliability.

Make the Smarter Choice with Rho Today

Curious to see what Rho can do for you? Discover how our platform can transform your business operations. Get started with Rho today.

Rho is a fintech company, not a bank or an FDIC-insured depository institution. Checking account and card services provided by Webster Bank N.A., member FDIC. Savings account services provided by American Deposit Management Co. and its partner banks. International and foreign currency payments services are provided by Wise US Inc. FDIC deposit insurance coverage is available only to protect you against the failure of an FDIC-insured bank that holds your deposits and subject to FDIC limitations and requirements. It does not protect you against the failure of Rho or other third party. Products and services offered through the Rho platform are subject to approval.

The Rho Corporate Cards are issued by Webster Bank N.A., member FDIC pursuant to a license from Mastercard, subject to approval.

Investment management and advisory services provided by RBB Treasury LLC dba Rho Treasury, an SEC-registered investment adviser and subsidiary of Rho. Rho Treasury investments are not deposits or other obligations of Webster Bank N.A., or American Deposit Management Co.’s partner banks, are not FDIC insured, are not guaranteed and may lose value. Investment products involve risk, including the possible loss of the principal invested, and past performance does not future results. Treasury and custodial services provided through Apex Clearing Corp. and Interactive Brokers LLC, registered broker dealers and members FINRA/SIPC.

¹Up to 2% cashback; terms and conditions apply. See eligibility and complete Rho Cashback Rewards Program terms and conditions here.

This content is for informational purposes only. It doesn’t necessarily reflect the views of Rho and should not be construed as legal, tax, benefits, financial, accounting, or other advice. If you need specific advice for your business, please consult with an expert, as rules and regulations change regularly.