Guide to solving accounting issues

Error/Issue Explanation Resolution
Accounting Connection is not valid: {error_message}. There is likely an issue with your credentials or connection settings. Reconnect the integration using a valid username and credentials.
Accounting period closed: Rho is unable to sync a transaction to a closed period. Please manually reconcile. No more transactions can be synced because the accounting period is closed. This is a manual setting in your accounting software. Manually reconcile the transaction in your accounting software, as syncing is not possible during a closed period.
Attachment size too large: {error_message}. The attachment added to a transaction is too large and was rejected by the accounting software. Compress the attachment and re-upload it.
Replace it with a smaller file.
Retry syncing after making the changes.
Bill deleted. Skip transaction during syncing using the Skip button. An attempt was made to sync an archived or deleted bill. Unarchive or restore the bill in your accounting software.
Retry syncing the transaction.
Alternatively, skip the transaction during syncing if it should remain deleted.
Bill has not settled. Please allow the bill to settle before syncing to your accounting software. The bill is not yet processed and cannot be synced. Click on Send to Payments to process the bill.
Once the bill is in the Processed state, retry syncing.
Field {self.field_value} is invalid or missing. A value selected in Rho (e.g., an accounting attribute) doesn't exist, is inactive in the accounting software, or isn't applicable to the transaction type. Change the value of the attribute to a valid one (either active or appropriate for the transaction type).
Invalid accounting attribute reference: {error_message}. The selected attribute isn't valid for the transaction (e.g., wrong account type for the bill). Modify the field specified in the error message to a valid attribute, then retry syncing the transaction.
Invalid bill status. Skip the transaction during syncing using the Skip button. The bill is not ready for syncing yet. Ensure the bill is processed by clicking Send to Payments.
Once processed, retry syncing the transaction.
Alternatively, skip the transaction if syncing is not required.
Journal {self.journal_code} ({self.journal_template}) does not exist, please create it in your ERP before re-attempting sync.
(Only for Business Central)		 The specified journal does not exist in your Business Central account. Create the appropriate journal in your Business Central account, then retry syncing the transaction.
Missing mapping rule for {self.account}. Please go to Mapping Rules in the Accounting tab and create a rule. The account's mapping rules aren’t set up properly or need to be added. Navigate to Accounting tab > Mapping Rules > Ledgers.
Map the appropriate Rho accounts to your accounting software's Chart of Accounts.
Missing {missing_field}. A necessary field (e.g., Invoice Number, Invoice Date, Due Date, Vendor) is missing. Fill in the missing field as indicated, then retry syncing the transaction.
Record has been skipped due to user selection. Please remove the Skip selection and try again. The transaction was marked to be skipped during syncing. Uncheck the Skip Sync option for the transaction.
Retry syncing.
Record {self.record_type} does not exist in your accounting software. This record was already synced from Rho but has since been deleted. Please record the transaction manually in your accounting software. The transaction was previously synced but then deleted in your accounting software. Manually record the transaction in your accounting software.
Selected value does not exist in ERP: {error_message}. A selected attribute in Rho is invalid, inactive, or incompatible with your accounting software. Update the attribute in Rho to a valid, active value appropriate for the transaction type, then retry syncing.
Sorry, we're experiencing an issue on our end. Please contact the Client Service team using the Help & Support button. An internal system error has occurred. Contact the Client Service team via the Help & Support button for assistance.
Split transactions do not add up to total transaction amount. The sum of the split amounts does not equal the total transaction amount. Adjust the split amounts so that they sum up correctly to the total amount, then retry syncing.
This feature is not included in your subscription plan. Your current subscription plan does not include the attempted feature. Review your subscription plan and consider upgrading to access additional features if necessary.
This transaction has been locked in ERP and thus cannot be edited. The transaction is locked in your accounting software and cannot be modified via syncing. Any changes must be made manually within your accounting software.
This transaction has been paid in ERP and thus cannot be edited. The transaction has been paid and is no longer editable. Any edits need to be done manually directly in your accounting software.
This transaction has been voided in ERP and thus cannot be edited. The transaction has been voided in your accounting software. Ignore the error or skip syncing the transaction to prevent further errors.
Transaction has no amount. Skip the transaction during syncing using the Skip button. The transaction amount field is empty. Enter the transaction amount.
If the amount is not available, skip the transaction during syncing.
Transaction has not settled. Retry once the transaction has settled or skik the transaction during syncing using the Skip button. The transaction is pending and not yet settled. Wait for the transaction to settle.
Once settled, retry syncing.
Alternatively, skip the transaction during syncing.
Transaction line count does not equal to ERP. Review lines before retrying or skip transactions during syncing using the Skip button.
(Only for Business Central)		 The number of splits in Rho does not match the number in Business Central. Adjust the number of splits in Rho or Business Central to match.
Ensure each split corresponds correctly.
Retry syncing the transaction.
Transactions should only have one vendor associated with them. Check all parent records associated with this transaction to make sure they have the same vendor. All associated transactions must have the same vendor for reimbursements. Ensure all related reimbursements have the same vendor.
Update the vendor information as necessary.
Retry syncing.
Unable to push transaction, no Account found for the transaction. No account is set on the transaction. Add the appropriate Account to the transaction, then retry syncing.
Unable to push transaction, no Location found for the transaction. No location is set on the transaction. Add the appropriate Location to the transaction, then retry syncing.
Unable to push transaction, no Vendor found for the transaction. No vendor is set on the transaction. Add the appropriate Vendor to the transaction, then retry syncing.
Business Validation Error: You can’t use an Accounts Payable account on the detail portion of a Bill.
(QuickBooks Online)		 QuickBooks Online does not allow using an Accounts Payable (AP) account in a bill's line items because bills are meant to increase liabilities (AP), not directly expense them. Ensure the account selected for the bill's line item is not an Accounts Payable account. Adjust the account selection within QuickBooks Online, then retry syncing.
Associated bill must be pushed before payment record. Please sync associated bill and then resync the payment. The associated bill needs to be synced before the payment can be synced. Sync the associated bill first.
Then sync the payment transaction.
You must enter at least one line item for this transaction. No line items have been added to the transaction. Add at least one line item with details like description and amount.
Retry syncing.
Associated reimbursement must be pushed before the payment record. Please sync the associated reimbursement and then resync the payment. The associated reimbursement needs to be synced before the payment can be synced. Ensure that the payment has settled.
Sync the reimbursement first.
Then sync the disbursement.
Missing mapping rule for Node _0000. Please go to Mapping Rules in the Accounting tab and create a rule. A primary Cash (Checking) account does not have a mapping rule. Navigate to Accounting tab > Mapping Rules > Ledgers.
Set up the desired Chart of Accounts (CoA) mapping.
Retry syncing.

Troubleshooting Tips

If you're experiencing problems with values from your accounting software not appearing in Rho, or if bills are not being pulled into Rho as expected, please follow the troubleshooting steps below to resolve the issue.

Values from the Accounting Software Are Not Being Pulled into Rho

To refresh and sync attributes from your accounting software:

  1. Navigate to the Accounting tab and select Dashboard.
  2. Click on the three dots menu (⋮) and select Refresh attributes.

Note: It's important to refresh attributes whenever changes are made in your mapping rules or accounting software.

Bills from the Accounting Software Are Not Appearing in Rho

If you've enabled the option to pull bills from your accounting software, but they are not showing up in Rho, try the following steps:

Check the Bill Amount

  • Ensure that the bill amount is not $0, as bills with a zero amount will not be pulled into Rho.

Verify the Bill Creation Date

  • Bills older than 30 days may not be pulled unless you set a different initial pull date during configuration.

Enable Bill Pulling

  1. Go to Bill Pay and select Settings.
  2. Ensure that Use Accounts Payable from [Accounting Software] is set to On.
  3. Click Save.

Confirm Vendor Setup

  • Verify that the vendor exists and is active in Rho.
  • Ensure there is a mapping rule set up for the vendor or that a default vendor is configured.

Check the Bill Status

  • Draft bills will appear under Bills.
  • Payments will appear under Payments.

Remove Any Filters

  • Check if any filters are applied that might prevent bills from displaying. Remove or adjust these filters as necessary.

Perform a Manual Sync

Bills are synced at specific times each day. To sync immediately:

  1. Navigate to Bill Pay and select Bills/Payments.
  2. Click on Sync bill from [Accounting Software].
  3. Click Refresh within the same tab.

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