An unauthorized transaction is any transaction made by a person other than the cardholder.
If your card is ever lost or stolen, please lock your card and contact Client Service right away at 855-743-8746.
To dispute an unauthorized or erroneous transaction on your Rho Card, please reach out to the Rho Client Service team, which is available for live support Monday through Friday from 8am ET to 8pm ET via:
- Email: clientservice@rho.co
- Phone: +1 (855) 743-8746
- Chat in your Rho dashboard
To dispute a transaction, our Client Service team will need:
- The last 4 digits of the card affected
- The Rho Transaction IDs of the disputed transactions
The Client Service team will also ask a series of questions to best determine how to handle your dispute. Typically, disputes may take up to 90 days to be resolved. A member of the Rho Client Service team will keep you informed throughout the process.
In the meantime, we also recommend that you reach out to the merchant for any erroneous transactions, such as double charges or overcharges. Often, working directly with the merchant can lead to faster resolutions.
What happens after I dispute a transaction?
Once we receive your dispute information, our team will initiate the dispute process with Mastercard. As a standard protective measure, the card(s) associated with unrecognized and unauthorized charges will be automatically canceled to prevent any further fraudulent charges. A dispute determination can take 45-90 days and is managed by Mastercard. We will reach out as soon as we have an update.
To ensure no additional unauthorized charges happen, we always recommend implementing the following features:
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