Rho uses two-factor authentication every time you log in, send a transaction or create a new Rho card! Please make sure to properly configure your 2FA preferences.
How to Set Up 2FA:
- Verify Your Phone Number: Ensure the phone number associated with your account is accurate. To view the number on your account, Click on your name in the top right corner of your screen and select User Settings from the dropdown menu. If you need to change your phone number, please email the Rho team at clientservice@rho.co.
- Choose Your 2FA Method: Once your phone number is accurate, you can choose your Two Factor Authentication Settings by scrolling down to that section. You can choose from the following methods:
- Google Authenticator - recommended (download from your App Store on your mobile device)
- Authy Authentication - recommended (download from your App Store on your mobile device)
- SMS - Note: This is the least secure method; using an app is highly encouraged.
Enable 2FA Sending Transactions & Creating Cards: We encourage you to enable 2FA for Sending Transactions & Creating Cards across all users! You can find detailed instructions for how to enable these functions here. These settings are located in your Administration Tab, accessible by clicking on your Business Name in the upper left corner and selecting Organization Settings. From there, navigate to the Security tab.
For more information about safety and security at Rho, please read our Terms of Service.